Terms of service

1. Overview By visiting and purchasing from ÉCRU ("we", "us", "our"), you agree to be bound by the following Terms of Service. These terms apply to all users of the site, including browsers, customers, and contributors of content.

2. Products All products are produced on demand through our print-on-demand partner. We reserve the right to limit the sale of products or services to any person, geographic region, or jurisdiction. Product colours and designs may vary slightly from what is displayed due to screen differences.

3. Orders & Pricing Prices are displayed in EUR and are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion. If an order is cancelled after payment, a full refund will be issued.

4. Payment We accept payment methods available at checkout. By submitting an order, you confirm that you are authorised to use the payment method provided.

5. Shipping & Delivery Delivery times are estimates and may vary. We are not responsible for delays caused by customs, postal services, or circumstances beyond our control.

6. Returns & Refunds As our products are made to order, we only accept returns for damaged or defective items. Please contact us within 14 days of receiving your order.

7. Intellectual Property All content on this site — including designs, text, and images — is the property of ÉCRU and may not be reproduced without permission.

8. Limitation of Liability ÉCRU shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

9. Governing Law These Terms are governed by the laws of the Federal Republic of Germany.

10. Contact For questions about these Terms, please contact us via our store's contact page